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Conducting the Reference Interview, Third Edition

Author : Catherine Sheldrick Ross
Publisher : American Library Association
Release Date : 2019-07-03
ISBN : 0838917275
Pages : 344 pages
Rating : 4.8/5 (917 Download)

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Download Free Conducting the Reference Interview, Third Edition PDF by Catherine Sheldrick Ross Full Book and published by American Library Association. This book was released on 2019-07-03 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Communicating Professionally, Third Edition

Author : Catherine Sheldrick Ross
Publisher : American Library Association
Release Date : 2013
ISBN : 1555709087
Pages : 472 pages
Rating : 4.5/5 (79 Download)

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Download Free Communicating Professionally, Third Edition PDF by Catherine Sheldrick Ross Full Book and published by American Library Association. This book was released on 2013 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Reference Skills for the School Librarian: Tools and Tips, 3rd Edition

Author : Ann Marlow Riedling Ph.D.
Publisher : ABC-CLIO
Release Date : 2013-01-07
ISBN : 1586835297
Pages : 158 pages
Rating : 4.6/5 (835 Download)

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Download Free Reference Skills for the School Librarian: Tools and Tips, 3rd Edition PDF by Ann Marlow Riedling Ph.D. Full Book and published by ABC-CLIO. This book was released on 2013-01-07 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a user-friendly guide for K–12 librarians, teachers, and school library media specialists that covers all major areas in reference, from the reference interview to encyclopedias and dictionaries.

Libraries in the Information Age: An Introduction and Career Exploration, 3rd Edition

Author : Denise K. Fourie
Publisher : ABC-CLIO
Release Date : 2016-05-23
ISBN : 1610698657
Pages : 349 pages
Rating : 4.0/5 (698 Download)

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Download Free Libraries in the Information Age: An Introduction and Career Exploration, 3rd Edition PDF by Denise K. Fourie Full Book and published by ABC-CLIO. This book was released on 2016-05-23 with total page 349 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book Library Media Connection cited as something "all librarians need to have on their shelves" is now thoroughly revised for today's 21st-century library environment. Covering both technology and library practices, the title has been a go-to text for librarians and library school students since 2002. • Thoroughly revises and updates a popular text for LIS or LTA programs that can also be used in MLIS curricula and for four-year programs in library studies and information studies • Provides a succinct introduction to the library industry and a practical overview of the field from seasoned practitioners • Brings together learnings from academic, public, special, and school libraries as well as archives and historical agencies, presenting material with both depth and breadth • Is applicable as an introduction for library funding agencies and public library trustees or boards

Topgrading, 3rd Edition

Author : Bradford D. Smart Ph.D.
Publisher : Penguin
Release Date : 2012-08-16
ISBN : 1101583819
Pages : 368 pages
Rating : 4.1/5 (583 Download)

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Download Free Topgrading, 3rd Edition PDF by Bradford D. Smart Ph.D. Full Book and published by Penguin. This book was released on 2012-08-16 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: “BRAD HELPED US DEVELOP THE TOOLS TO PICK A-PLAYER LEADERS AT GE.” —JACK WELCH Great companies, large and small, rise or fall because of their talent; the more high performers on your team, the more successful your organization will be. Of course, that’s easier said than done. Research shows that only about 25% of all new hires turn out to be high performers. But companies that have used Brad Smart’s Topgrading system over the past two decades have boosted their hiring success rates dramatically—sometimes even to 90%. Three huge problems account for the typical poor results in hiring: dishonesty (via deceptive résumés), incomplete information (via shallow interviews), and lack of verifiability (via biased references). Topgrading shows how to solve all three problems. Instead of hiring by your gut reactions to résumés and interviews, you can start using a scientifically honed process that compels candidates to be totally honest. Smart, one of the world’s foremost experts on hiring, has personally helped hundreds of companies double, triple, or even quadruple their hiring success rates. His clients have ranged from global giants such as General Electric and Honeywell to midsize and small businesses in every field imaginable, and to not-for-profits such as the American Heart Association. And hundreds of thousands of readers have applied the lessons and tools of the first two editions of Topgrading. The Topgrading system makes hiring easier, faster, and more successful than any other process. And it works at every level, from the front lines to senior management. For the first time in seven years, Smart has fully revised and updated Topgrading with many new tools, techniques, and case studies. This edition now features 40 companies of all sizes, across a wide range of industries and home countries. It’s the most advanced and useful version of Topgrading ever. The third edition includes: Simplified Topgrading methods for entry-level jobs. The new Topgrading Snapshot, which screens out weak candidates in just 15 seconds. The latest version of the acclaimed Topgrading Interview script. Case studies from 35 companies not featured in any previous edition. Many additional innovations created by Topgraders. Topgrading isn’t just about hiring and promoting—it’s also about developing talent. It enables leaders to reward their A Players, coach their Bs to become As, and weed out the Cs who are beyond improvement. Many great leaders know that Topgrading works. Find out how it can help your company gain a big competitive advantage.

Online Searching

Author : Karen Markey
Publisher : Rowman & Littlefield
Release Date : 2023
ISBN : 1538167743
Pages : 295 pages
Rating : 4.8/5 (167 Download)

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Download Free Online Searching PDF by Karen Markey Full Book and published by Rowman & Littlefield. This book was released on 2023 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online Searching puts aspiring librarians working in all types of institutions on the fast track to becoming expert searchers, the intermediaries who unite information users with trusted sources that satisfy their information needs.

Reference and Information Services: An Introduction, 6th Edition

Author : Melissa A. Wong
Publisher : ABC-CLIO
Release Date : 2020-04-30
ISBN : 1440868840
Pages : 748 pages
Rating : 4.0/5 (868 Download)

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Download Free Reference and Information Services: An Introduction, 6th Edition PDF by Melissa A. Wong Full Book and published by ABC-CLIO. This book was released on 2020-04-30 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less emphasis on print and more emphasis on strategies and scenarios. Reference and Information Services is the go-to textbook for MSLIS and i-School courses on reference services and related topics. It is also a helpful handbook for practitioners. Authors include LIS faculty and professionals who have relevant degrees in their areas and who have published extensively on their topics. The first half of the book provides an overview of reference services and techniques for service provision, including the reference interview, ethics, instruction, evaluation and assessment, and services to diverse populations including children. This part of the book establishes a foundation of knowledge on reference service and frames each topic with ethical and social justice perspectives. The second part of the book offers an overview of the information life cycle and dissemination of information, followed by an in-depth examination of information sources by type-including dictionaries, encyclopedias, indexes, and abstracts-as well as by broad subject areas including government, statistics and data, health, and legal information. This second part introduces the tools and resources that reference professionals use to provide the services described in the first half of the text. Reference and Information Services is a recognized textbook for information retrieval courses and updates the previous edition Editors and contributors are experts in the field Activity boxes engage readers and invite them to reflect on what they are learning and practice skills through real-life exercises Conscious integration of critical theory and social justice perspectives offers critical reflection on the standards and practices of the field and encourages readers to consider alternate perspectives

The Pleasures of Reading: A Booklover's Alphabet

Author : Catherine Sheldrick Ross
Publisher : ABC-CLIO
Release Date : 2014-06-27
ISBN : 1610694333
Pages : 270 pages
Rating : 4.0/5 (694 Download)

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Download Free The Pleasures of Reading: A Booklover's Alphabet PDF by Catherine Sheldrick Ross Full Book and published by ABC-CLIO. This book was released on 2014-06-27 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on years of ground-breaking research, this book supplies a look at the unique relationship between each text and the individual reader that results in a satisfying, pleasurable, and even life-changing reading experience. • Supplies succinct, authoritative, and readable accounts on a wide range of genre literature and explains why these types of books appeal to readers • Promotes the librarian's role with readers and helps librarians design readers' advisory services to better serve readers • Offers valuable insights into readers and reading based on reading research • Includes an extensive bibliography and list of relevant titles for further reading • Provides a fascinating read for librarians, educators, and avid readers

Envisioning the Future of Reference: Trends, Reflections, and Innovations

Author : Diane Zabel
Publisher : ABC-CLIO
Release Date : 2020-03-31
ISBN : 1440867380
Pages : 176 pages
Rating : 4.0/5 (867 Download)

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Download Free Envisioning the Future of Reference: Trends, Reflections, and Innovations PDF by Diane Zabel Full Book and published by ABC-CLIO. This book was released on 2020-03-31 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new challenges they present. For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed-from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service. Informs librarians of trends currently affecting the profession and shows how to deal with them Covers a wide array of topics, from those affecting the education of reference services to assessment of services Provides an in-depth look at new models in reference services

Understanding Human Information Behavior

Author : Beth St. Jean
Publisher : Rowman & Littlefield
Release Date : 2021-03-25
ISBN : 1538119145
Pages : 329 pages
Rating : 4.8/5 (119 Download)

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Download Free Understanding Human Information Behavior PDF by Beth St. Jean Full Book and published by Rowman & Littlefield. This book was released on 2021-03-25 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: This introductory textbook for undergraduate students in information science, information studies, computer science, and related disciplines provides an applied grounding in information behavior. The book positions information behavior as a foundational element undergirding all of the information and computer science disciplines and professions

Reference and Instructional Services for Information Literacy Skills in School Libraries, 3rd Edition

Author : Scott Lanning
Publisher : ABC-CLIO
Release Date : 2014-05-28
ISBN : 1610696727
Pages : 170 pages
Rating : 4.0/5 (696 Download)

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Download Free Reference and Instructional Services for Information Literacy Skills in School Libraries, 3rd Edition PDF by Scott Lanning Full Book and published by ABC-CLIO. This book was released on 2014-05-28 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Students need to be able to distinguish good information from bad. This book gives you the tools to transmit those essential skills to your students. • Covers theories of information behavior, models of information literacy, and provision of reference services in various mediums • Emphasizes reference and instructional services and examines the impact of the Common Core State Standards on reference services in schools • Explains how to conduct the reference interview

The Art of Aesthetic Surgery, Three Volume Set, Third Edition

Author : Foad Nahai
Publisher : Thieme
Release Date : 2020-05-09
ISBN : 1684200369
Pages : 1700 pages
Rating : 4.4/5 (2 Download)

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Download Free The Art of Aesthetic Surgery, Three Volume Set, Third Edition PDF by Foad Nahai Full Book and published by Thieme. This book was released on 2020-05-09 with total page 1700 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate guide to aesthetic surgery from world famous aesthetic surgeon Foad Nahai The Art of Aesthetic Surgery, Principles and Techniques, Third Edition by internationally revered aesthetic surgeon Foad Nahai, five distinguished co-editors, and more than 100 new contributors is an encyclopedic, three-volume masterwork. Considered the quintessential resource on cosmetic surgery since its inception, the new edition features an e-book and access to online videos for the first time. The updated text and videos reflect significant and numerous exciting developments in aesthetic medicine and surgery. An impressive group of renowned global experts contribute valuable insights, pearls, and considerable expertise. Twenty new chapters feature a wealth of diverse state-of-the-art topics, while other chapters have been updated and greatly expanded. New areas of focus include practice management, volume enhancement in periorbital and facial rejuvenation, minimally invasive neck techniques, and body contouring procedures such as umbilicoplasty. Patient safety is prominent, with a major chapter on safety considerations in aesthetic surgery, as well as discussion of complications in different anatomic regions. Key Highlights A state-of-the-art review of facial aesthetic surgery, with detailed coverage of all the key techniques needed to achieve facial rejuvenation The latest primary and revision breast surgery techniques for augmentation, reduction, mastopexy, fat grafting, and asymmetry management Significant new chapters on minimally invasive treatments reflect enormous changes in this field since the last edition The addition of two new dedicated sections on genital rejuvenation and gender affirming surgery About 6,000 beautiful illustrations enhance understanding of state-of-the-art approaches An expanded video library featuring 14 new clips and the addition of pre- and post-op patient images provides expert procedural guidance This quintessential resource provides trainees and experienced practitioners with a solid foundation for learning basic principles and techniques in aesthetic surgery, with the ultimate goal of improving patient outcomes, developing innovations, and advancing the specialty.

Reference and Information Services: An Introduction, 4th Edition

Author : Richard E Bopp
Publisher : ABC-CLIO
Release Date : 2011-05-23
ISBN : 1598848178
Pages : 768 pages
Rating : 4.8/5 (848 Download)

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Download Free Reference and Information Services: An Introduction, 4th Edition PDF by Richard E Bopp Full Book and published by ABC-CLIO. This book was released on 2011-05-23 with total page 768 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Research Methods in Library and Information Science, 7th Edition

Author : Lynn Silipigni Connaway
Publisher : ABC-CLIO
Release Date : 2021-05-31
ISBN : 1440878587
Pages : 475 pages
Rating : 4.0/5 (878 Download)

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Download Free Research Methods in Library and Information Science, 7th Edition PDF by Lynn Silipigni Connaway Full Book and published by ABC-CLIO. This book was released on 2021-05-31 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: The seventh edition of this frequently adopted textbook features new or expanded sections on social justice research, data analysis software, scholarly identity research, social networking, data science, and data visualization, among other topics. It continues to include discipline experts' voices. The revised seventh edition of this popular text provides instruction and guidance for professionals and students in library and information science who want to conduct research and publish findings, as well as for practicing professionals who want a broad overview of the current literature. Providing a broad introduction to research design, the authors include principles, data collection techniques, and analyses of quantitative and qualitative methods, as well as advantages and limitations of each method and updated bibliographies. Chapters cover the scientific method, sampling, validity, reliability, and ethical concerns along with quantitative and qualitative methods. LIS students and professionals will consult this text not only for instruction on conducting research but also for guidance in critically reading and evaluating research publications, proposals, and reports. As in the previous edition, discipline experts provide advice, tips, and strategies for completing research projects, dissertations, and theses; writing grants; overcoming writer's block; collaborating with colleagues; and working with outside consultants. Journal and book editors discuss how to publish and identify best practices and understudied topics, as well as what they look for in submissions. Features new or expanded sections on social justice research; virtual collaboration, data collection, and dissemination; scholarly communication; computer-assisted qualitative and quantitative data analysis; scholarly identity research and guidelines; data science; and visualization of quantitative and qualitative data Provides a broad and comprehensive overview and update, especially of research published over the past five years Highlights school, public, and academic research findings Relies on the coauthors' expertise in research design, securing grant funding, and using the latest technology and data analysis software

Internet Reference Support for Distance Learners

Author : Rita Pellen
Publisher : Routledge
Release Date : 2013-12-19
ISBN : 131782492X
Pages : 233 pages
Rating : 4.7/5 (824 Download)

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Download Free Internet Reference Support for Distance Learners PDF by Rita Pellen Full Book and published by Routledge. This book was released on 2013-12-19 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the virtual library, blurring the difference between distance learners and traditional users. This unique book examines how they deal with a wide range of related topics, including standards and guidelines, copyright issues, streaming media, and chat and digital references, and presents a historical overview of how reference and instructional services have been delivered to distance users—before and after the creation of the Internet. Internet Reference Support for Distance Learners reveals that librarians do not make a sharp distinction between reference and instruction within the context of distance learning, and that there is no clear boundary between “true” distance learners and more traditional students who might use services designed for nontraditional users. Online capabilities have allowed reference librarians to approximate services advocated by published guidelines and standards, including the ACRL Distance Learning Section’s Guidelines for Distance Learning Library Services, to provide a framework for librarians to plan services for off-campus students. Internet Reference Support for Distance Learners provides practical information on: how librarians can “keep IT simple” when designing methods to access reference support why library Web sites are vital sources of communication between the distance learning student and the reference-based instructional component how to set up a university chat service, including software selection, staff training and assessment how to provide students services beyond traditional provision of resources, including advising, enrollment, and payment of fees how to create an online assistance site that incorporates online versions of traditional print handouts, FAQs, subject guides, course-specific guides, learning modules, and instructional videos in one central location how to work with faculty to create online support for students in Blackboard courses the pros and cons of using open-source software how to create an online library assistance site how to create online information literacy course to teach independent research skills to remote students how to avoid copyright infringement and how to educate library personnel about copyright law how to use Camtasia Studio, a screen capture program to create audio and video for online presentations Internet Reference Support for Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.

Business Communication, 3rd Edition

Author : Madhukar R.K.
Publisher : Vikas Publishing House
Release Date :
ISBN : 9352710894
Pages : pages
Rating : 4.2/5 (71 Download)

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Download Free Business Communication, 3rd Edition PDF by Madhukar R.K. Full Book and published by Vikas Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: It is a comprehensive textbook especially designed for the students of commerce, management and other professional courses. It serves both as a learner´s text and a practitioner´s guide. It provides a sharp focus on all relevant concepts and cardinal principles of business communication and adds value to the reader´s understanding of the subject. Following a need-based and sequential approach, the book is highly stimulating and leads students to communicate with élan and prepare for work place challenges.

Doing Case Study Research

Author : Bob Algozzine
Publisher : Teachers College Press
Release Date : 2017
ISBN : 0807758132
Pages : 129 pages
Rating : 4.7/5 (758 Download)

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Download Free Doing Case Study Research PDF by Bob Algozzine Full Book and published by Teachers College Press. This book was released on 2017 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reflecting recent knowledge and developments in the field, this very practical, easy-to-use guide emphasizes learning how to do case study research—from the first step of deciding whether a case study is the way to go to the last step of verifying and confirming findings before disseminating them. The authors show students how to determine an appropriate research design, conduct informative interviews, record observations, document analyses, delineate ways to confirm case study findings, describe methods for deriving meaning from data, and communicate their findings. Featuring many new examples, the Third Edition offers step-by-step guidance to help beginning researchers through the stages of planning and implementing a thesis, dissertation, or independent project. This succinct “how-to” guide is an excellent place for anyone to begin doing case study research. Book Features: Straightforward introduction to the science of doing case study research. A step-by-step approach that speaks directly to the novice investigator. Many concrete examples to illustrate key concepts. Questions, illustrations, and activities to reinforce what has been learned.