Download Free Superior Customer Value PDF by Art Weinstein Full Book and published by CRC Press. This book was released on 2012-02-24 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of custo
Download Free Business Research Handbook PDF by Shimpock Full Book and published by Wolters Kluwer. This book was released on 2004-11-23 with total page 919 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Research Handbook is the best strategic approach to research. It gives you ready-to-adapt strategies that streamline and focus your information search, complete with: Procedures that progressively sift and regroup your research decision points that allow you to evaluate which steps remain The most cost-effective ways to take advantage of today's electronic media resources Efficient ways to retrieve the information your search has located. Easy-to-adapt sample research strategies are found throughout the book to help you confidently and quickly conduct your research in unfamiliar areas. You will find that the Business Research Handbook is designed in a graphic, user-friendly format with easy-to-recognize icons as reference pointers, and extensive lists of sources and material to help you obtain the information you need to: Compile biographical information on key players or parties Investigate potential business partners or competitors Engage in marketing research Compile a company profile Locate expert witnesses and verify credentials And much more.
Download Free Immigration and Americaäó»s Cities PDF by Joaquin Jay Gonzalez III Full Book and published by McFarland. This book was released on 2016-03-02 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Generations ago, immigrants came to the U.S. from Europe and Africa in large numbers. Today they are arriving mainly from Latin America and Asia. Most are documented but many are not. While the federal and most state governments have done little beyond controlling borders and ports of entry to address pressing immigration issues, public officials and community organizations at the local level have been advancing commonsense, pragmatic solutions to accommodate the newest members of American society. This collection of essays provides a handbook for developing good county- and municipal-level immigrant services. The contributors cover a diverse range of trends, issues and practices, including immigration reform, language access, identification and driver’s licensing, employment, education, voting, public safety and legal assistance.
Download Free An Introduction to Ministry PDF by Ian S. Markham Full Book and published by John Wiley & Sons. This book was released on 2016-01-19 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Introduction to Ministry is a comprehensive and ecumenical introduction to the craft of ministry for ministers, pastors, and priests that make up the mainline denominations in the United States. Ecumenically-focused, It offers a grounded account of ministry, covering areas such as vocation, congregational leadership, and cultivation of skills for an effective ministry. Covers the key components of the M.Div. curriculum, offering a map and guide to the central skills and issues in training Explores the areas of vocation, skills for ministry, and issues around congregational leadership Each topic ends with an annotated bibliography providing an indispensable gateway to further study Helps students understand both the distinctive approach of their denomination and the relationship of that approach to other mainline denominations Advocates and defends a generous understanding of the Christian tradition in its openness and commitment to broad conversation
Download Free Anger in the Air PDF by Joyce A. Hunter Full Book and published by Routledge. This book was released on 2016-04-15 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new realities of airline travel came into full focus after the September 11 terrorist attacks. These horrific events escalated air rage incidents by 400%, but more importantly they put the entire airline industry under the spotlight. In subsequent years, the general public began to voice frustrations with the industry in very dramatic ways, a marked shift in consumer behavior from that of before 9/11. The International Transport Workers Federation responded with a call to action to bring about major changes to raise the airline industry to a level of service quality sufficient to meet the needs of 21st Century passengers. The quality of services that airline customers expect and the propensity toward air rage needs to be understood. Undoubtedly, some passengers are prone to air rage by factors in no way related to customer service. However, a better understanding of the customer's perception of service and airlines' offerings is one way of addressing the air rage crisis, combating the contributing factors long before they conspire to provoke a damaging incidence. Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions? The book addresses these key issues in five stages: 1.
Download Free Atlas of Slavery and Civil Rights PDF by Nicholas J Santoro Full Book and published by iUniverse. This book was released on 2006 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Slavery came to North America via Virginia in the early 1600s. It would be two hundred and sixty-five years before the practice would finally come to an end. It would take another one hundred years before the basic civil rights of those former slaves and their descendants were fully established in law. During that time and thereafter, it would be a matter of attitude and acceptance by the white race. Of the years, there were a number of pivotal events that shaped the issues and the responses to slavery and civil rights. The Atlas presents a number of these events in an attempt to tell part of the history of the march for equality in America. It also includes brief biographical sketches of the lives of many of the leading figures that led the fight. This work deals with black Americans or blacks, a term that has become synonymous with the Negro race itself; their struggle out of slavery; and their quest for acceptance and equal rights under the law. The effects of slavery were all pervasive. Without an understanding of and an appreciation for slavery, segregation, and the struggle for equal rights, it is difficult if not impossible to understand the America of our history and to reach beyond where we are today to arrive at where we need to be.
Download Free Dangerous Planet PDF by Phillis Engelbert Full Book and published by . This book was released on 2001 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, covering "meteorite" to "volcano," explores real-life stories as well as facts of natural destruction experienced on Earth.
Download Free Closed Doors, Opportunities Lost PDF by John Yinger Full Book and published by Russell Sage Foundation. This book was released on 1995-12-07 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Yinger writes as if four decades of protest and progressive legislation have barely altered the terrain upon which minority Americans struggle for equality. He's right....Yinger figures that housing discrimination costs black homebuyers $5.7 billion and Hispanic homebuyers $3.4 billion every three years." —Washington Monthly Nearly three decades after the passage of the Fair Housing Act, illegal housing discrimination against blacks and Hispanics remains rampant in the United States. Closed Doors, Opportunities Lost reports on a landmark nationwide investigation of real estate brokers, comparing their treatment of equally qualified white, black, and Hispanic customers. The study reveals pervasive discrimination. Real estate brokers showed 25 percent fewer homes to the minority buyers, and loan agencies were 60 percent more likely to turn down minority applicants. Realtors and lenders also charged higher prices to minority buyers, withheld or gave insufficient financial and application information, and showed them homes only in non-white neighborhoods. Residents of minority neighborhoods faced further difficulties trying to sell their homes or obtain housing credit and homeowner's insurance. Economist John Yinger provides a lucid account of these disturbing facts and shows how deeply housing discrimination can affect the living conditions, education, and employment of black and Hispanic Americans. Deprived of residential mobility and discouraged from owning their own homes, many minority families are unable to flee stagnant or unsafe neighborhoods. Two thirds of black and Hispanic children are concentrated in high-poverty schools where educational achievement is low and dropout rates are high. The employment possibilities for minority job-seekers are diminished by the ongoing movement of jobs from the cities to the suburbs, where housing discrimination is particularly severe. Altogether, these effects of housing discrimination create a vicious cycle—discrimination imposes social and economic barriers upon blacks and Hispanics, and the resulting hardships fuel the prejudice that leads whites to associate minorities with neighborhood deterioration. Closed Doors, Opportunities Lost provides a history of fair housing and fair lending enforcement and joins the intense debate about integration policy. Yinger proposes a bold, comprehensive program that aims not only to end discrimination in housing and mortgage markets but to reverse their long-term effects by stabilizing poorer neighborhoods and removing the stigma of integration. He urges reforms to strengthen the enforcement powers of HUD and other agencies, provide funding for poor and integrated schools, encourage local housing and race-counseling programs, and shift income tax breaks toward low-income homebuyers. Closed Doors, Opportunities Lost provides valuable insight into the causes, extent, and consequences of housing discrimination—undeniably one of America's most vexing and important problems. This volume speaks directly to the ongoing debate about the nature and causes of poverty and the underclass, civil rights policy, the Community Reinvestment Act, and the plight of our nation's cities.
Download Free My Los Angeles PDF by Edward W. Soja Full Book and published by Univ of California Press. This book was released on 2014-03-14 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: At once informative and entertaining, inspiring and challenging, My Los Angeles provides a deep understanding of urban development and change over the past forty years in Los Angeles and other city regions of the world. Once the least dense American metropolis, Los Angeles is now the country’s densest urbanized area and one of the most culturally heterogeneous cities in the world. Soja takes us through this urban metamorphosis, analyzing urban restructuring, deindustrialization and reindustrialization, the globalization of capital and labor, and the formation of an information-intensive New Economy. By examining his own evolving interpretations of Los Angeles and the debates on the so-called Los Angeles School of urban studies, Soja argues that a radical shift is taking place in the nature of the urbanization process, from the familiar metropolitan model to regional urbanization. By looking at such concepts as new regionalism, the spatial turn, the end of the metropolis era, the urbanization of suburbia, the global spread of industrial urbanism, and the transformative urban-industrialization of China, Soja offers a unique and remarkable perspective on critical urban and regional studies.
Download Free Journalism of Ideas PDF by Daniel Reimold Full Book and published by Routledge. This book was released on 2013-06-26 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Journalism of Ideas is a comprehensive field guide for brainstorming, discovering, reporting, digitizing, and pitching news, opinion, and feature stories within journalism 2.0. With on-the-job advice from professional journalists, activities to sharpen your multimedia reporting skills, and dozens of story ideas ripe for adaptation, Dan Reimold helps you develop the journalistic know-how that will set you apart at your campus media outlet and beyond. The exercises, observations, anecdotes, and tips in this book cover every stage of the story planning and development process, including how news judgment, multimedia engagement, records and archival searches, and various observational techniques can take your reporting to the next level. Separate advice focuses on the storytelling methods involved in data journalism, photojournalism, crime reporting, investigative journalism, and commentary writing. In addition to these tricks of the trade, Journalism of Ideas features an extensive set of newsworthy, timely, and unorthodox story ideas to jumpstart your creativity. The conversation continues on the author’s blog, College Media Matters. Reimold also shows students how to successfully launch a career in journalism: the ins and outs of pitching stories, getting your work published, and navigating the post-graduation job search. Related sections of the book highlight the art of freelancing 2.0, starting an independent site, blogging, constructing quality online portfolios, securing internships, and building a social media following.
Download Free Global Business: Concepts, Methodologies, Tools and Applications PDF by Management Association, Information Resources Full Book and published by IGI Global. This book was released on 2011-05-31 with total page 2770 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This multi-volume reference examines critical issues and emerging trends in global business, with topics ranging from managing new information technology in global business operations to ethics and communication strategies"--Provided by publisher.
Download Free Regional Equity PDF by Victor Rubin Full Book and published by Routledge. This book was released on 2017-10-02 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Regional equity as a field of scholarship, as an arena of policy change, and as a social movement has grown, diversified, and matured in important ways over the past decade. The fruits of that growth and development can be seen in recent federal and state policies, in the practices of many regional planning organizations, and in the agendas and approaches of countless community-based organizations and issue advocacy groups. As the field has expanded, a growing number of researchers have been tracking these phenomena: explaining how and why concepts of metropolitan development are being reframed; documenting the efforts to shape policies and diversify leadership; assessing where and how equity and social justice concerns have been brought into regional planning for transportation, land use, housing, public finances, environmental quality, smart growth, sustainable development, public health and other issue areas. This volume brings together analyses and commentary by some of the leading scholarly observers these timely developments. This book was published as a special issue of Community Development.
Download Free Ebook: Quantitative Business Analysis PDF by DEWHURST; Full Book and published by McGraw Hill. This book was released on 2014-08-16 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ebook: Quantitative Business Analysis
Download Free Football's Game Changers PDF by Barry Wilner Full Book and published by Rowman & Littlefield. This book was released on 2016-08-02 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second book in the Game Changers sports series answers the questions: What were the 50 most revolutionary personalities, rules, pieces of equipment, controversies, organizational changes, radio and television advancements, and more in the history of football? And how, exactly, did they forever change the game? Football’s Game Changers offers fascinating, detailed explanations along with a ranking system from 1 to 50 that is sure to inspire debate among professional and college gridiron aficionados. Ranging from each sport’s beginnings to today and tackling on-the-field and off-the-field developments, the Game Changers series is entertaining, quick-hitting history of sport through its turning-points and innovations. Full-color, and including photos, pull-outs, and sidebars throughout, books within the Game Changers series are must-have additions to every sports fan’s library.